Terms of Service – Digi Twins

Effective Date: August 07, 2025
Last Updated: August 07, 2025

1. Acceptance of Terms

Welcome to Digi Twins (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website located at https://digi-twins.site (the “Service”) operated by Digi Twins.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Digi Twins provides:

AI Agent Development: Custom AI agents designed for website management and business automation
Autonomous Website Management Systems: Complete AI-powered solutions for content creation, social media management, client communication, and sales processes
Consulting Services: Expert guidance on AI implementation and digital transformation
Educational Services: Training programs and courses on AI agent development and deployment
Digital Marketing Solutions: AI-powered marketing automation and optimization tools

3. User Accounts and Registration

3.1 Account Creation

You may need to create an account to access certain features of our Service
You must provide accurate, complete, and current information during registration
You are responsible for safeguarding your account credentials
You must immediately notify us of any unauthorized use of your account

3.2 Account Responsibilities

You are responsible for all activities that occur under your account
You must maintain the security of your account and promptly notify us of any security breaches
We reserve the right to suspend or terminate accounts that violate these Terms

4. AI Services and Technology

4.1 AI Agent Services

Our AI agents are designed to automate various business processes including content creation, customer communication, and marketing activities
AI-generated content and responses are created using advanced machine learning algorithms
While we strive for accuracy, AI-generated content may not always be perfect and should be reviewed before final use

4.2 Data Processing

Our AI systems may process your data to provide personalized services
You retain ownership of your data, but grant us necessary licenses to process it for service delivery
We implement appropriate security measures to protect your data during AI processing

4.3 Service Limitations

AI services are provided “as is” and we make no guarantees about specific outcomes
Performance may vary based on implementation, data quality, and external factors
We reserve the right to modify or discontinue AI features with reasonable notice

5. Intellectual Property Rights

5.1 Our Content

The Service and its original content, features, and functionality are and will remain the exclusive property of Digi Twins
Our proprietary AI algorithms, code, and methodologies are protected by intellectual property laws
You may not copy, modify, distribute, or reverse engineer our proprietary technology

5.2 User-Generated Content

You retain ownership of content you create or upload
By using our Service, you grant us a non-exclusive, worldwide, royalty-free license to use your content for service provision
You represent that you have the right to grant such licenses

5.3 AI-Generated Content

Content created by our AI agents may be subject to specific usage rights and limitations
We reserve rights to improve our AI systems based on usage patterns and outcomes
You are responsible for ensuring AI-generated content complies with applicable laws and regulations

6. Payment Terms

6.1 Pricing and Billing

Service fees are clearly stated on our website and in service agreements
Payments are due according to the billing cycle specified in your service plan
All prices are in USD unless otherwise specified
We reserve the right to modify pricing with 30 days’ notice

6.2 Refund Policy

Refunds are handled on a case-by-case basis for consulting and development services
Automated services and completed training programs are generally non-refundable
Refund requests must be submitted within 90 days of service delivery

6.3 Taxes

You are responsible for all applicable taxes, duties, and assessments
Prices displayed may not include applicable taxes

7. Prohibited Uses

You may not use our Service:

To violate any applicable laws or regulations
To transmit or create harmful, fraudulent, or malicious content
To infringe upon the rights of others
To interfere with or disrupt the Service or servers
To attempt to gain unauthorized access to our systems
To create competing AI agent platforms without authorization
To misuse AI-generated content for deceptive purposes
To harass, abuse, or harm others through automated systems

8. Privacy and Data Protection

8.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy
We implement industry-standard security measures to protect your data
AI processing may involve temporary data storage for optimization purposes

8.2 Data Retention

We retain data only as long as necessary to provide services
You may request data deletion subject to legal and operational requirements
Backup data may be retained for disaster recovery purposes

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE

9.2 AI-Specific Disclaimers

AI systems may produce unexpected or inaccurate results
We are not responsible for decisions made based on AI-generated recommendations
Users should verify AI outputs before implementation in critical business processes

9.3 Limitation of Liability

OUR LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM
WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY

10. Indemnification

You agree to indemnify and hold harmless Digi Twins, its affiliates, officers, agents, and employees from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Misuse of AI-generated content or services

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us
Termination does not relieve you of payment obligations for services already provided

11.2 Termination by Us

We may terminate or suspend your account for violation of these Terms
We may terminate service with reasonable notice for operational reasons
Upon termination, your right to use the Service ceases immediately

11.3 Effect of Termination

Provisions that should survive termination will remain in effect
We may retain certain data as required by law or for legitimate business purposes

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through:

Email notification to registered users
Prominent notice on our website
In-app notifications for active users

Continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration
Arbitration shall be conducted under the rules of the International Court of Arbitration of the International Chamber of Commerce (ICC)
Each party bears their own costs unless otherwise determined by the arbitrator

14. International Use

The Service is operated from Slovakia. We make no representation that the Service is appropriate or available for use in other locations. Users accessing the Service from other jurisdictions do so at their own risk and are responsible for compliance with local laws.

15. Miscellaneous

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Digi Twins regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

No waiver of any term or condition shall be deemed a continuing waiver of such term or condition.

15.4 Assignment

We may assign our rights and obligations under these Terms without restriction. You may not assign your rights without our prior written consent.

15.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Digi Twins
Website: https://digi-twins.site
Email: info@mega-charity.org
Telegram: @digi_twins

For technical support or AI-related inquiries, you may also use our AI support agent available on our website.

By using the Digi Twins Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.